Question & Answers



How to Reset Password of Hikvision device?

How to upgrade IPC or NVR in web interface?

How to set the WIFI function for Hikvision IP camera?

How to set the two-way audio function for HIKVISION IP camera?

How to view HIKVISION IP camera by Hi DDNS via iVMS4200 client software?

How long does it take for the logistics?

How can I get a discount?

How to replace the goods?

How to activate device?

How much it is for shipping?

How to select a CCTV camera ?

How could the 4kNVR has 4k/60HZ performance when connecting to 4K Monitor?

How to configure P2P to use the EZVIZ backup function?


Which camera with WIFI function and waterproof?

Which model available with an USA/UK/EU/Other power plug?


What's the difference between the DS-2CD2142FWD-IS and the DS-2CD2142FWD-IWS?

What’s the difference between the Hikvision and Hikvision OEM?

What's Hikvision ?

What's Esypop ?


Is this Hikvision original camera?

Is this camera with WIFI function?

Is this outdoor camera?

Is this camera with power supply?

Is the shipping done by DHL?


Where is my package?

Where is the tracking information?


When will you deliver the goods?


Why the logistics haven’t any information?

Why there is no camera monitoring image?

Why the camera only has black-and-white images?


Can you do small value for me?

Can the camera support Portuguese or other language?

Can this camera support EZVIZ?

Can you send Performa invoice to me before I placed order?

Can you combine shipping for multiple?

Can IVMS-4500 software to look at different places?

Can I pay after delivery?

Can the DVR DS-7216HGHI-SH support USB back up on ext drive?

Techinal Support

The camera cannot log in with web browser.

Does all Hikvision cameras support Hik-Connect?

Where you can get the scancode when you connected the camera to mobile phone?

Are there default IP address of same device model the same?

A few minutes later, the camera cannot be connected.

What's the difference between hikvision OEM version and original version?

How to do if the username and password are forgotten?